ICS is currently seeking applications for the following job openings:

Business Operations Student Employee

Instructional Communications Systems (ICS) is a division within the University of Wisconsin – Extension tasked with the delivery of Distance Education Technology and Services.  This includes technology delivered through events within the Pyle Center, as well as web and mobile technology used virtually for webcasts and for web/video/audio conferences.  Its customers include the entire UW System, all state of Wisconsin agencies, and Wisconsin based non-profit entities.

POSITION SUMMARY:

Database management:
a. Enter changes to mailing lists and bounce backs from email and US Postal Service campaigns.b. Enter basic customer order information into proprietary software systems.

Customer service:
a. Answer the WisLine Services phone to cover when full-time employees cannot.  Phones are currently unattended from 3:30-5:30pm.
b. Take messages accurately and forward to WisLine Services Team.

Marketing assistance:
a. Help with lead qualification and response fulfillment when there is an offer of some kind.
b. Assist with response tracking through website and Zoho emailing management software.

Other:
a. Assist with other tasks as needed/able.

HOURS/PAY:

This is a student position with flexible hours, up to 20 hours/week.
Pay: $9.50/hour

HOW TO APPLY:

Submit the following materials electronically to Amy Ziebell – amy.ziebell@ics.uwex.edu – by Friday, July 10th, 2015 or until position is filled:
a. Cover letter explaining why you are qualified for the position
b. Resume of educational and work history
c. Two reference’s contact information

Instructional Communications Systems is part of the University of Wisconsin – Extension and is located in The Pyle Center at 702 Langdon St. in Madison, WI.
Women, students of color, people with disabilities and veterans are encouraged to apply.

Prior to appointment to this position, a criminal records review will be conducted.  UWEX complies with the Wisconsin Fair Employment Act with regard to nondiscrimination on the basis of arrest and/or conviction record.

 

Financial Specialist

Working Title:    Financial Specialist
Official Title:    Financial Specialist 1
Unit:    Instructional Communications Systems, UW-Extension
Position Type:    University Staff, 60% position
Location:    Madison, Wisconsin
Availability:    Open until filled, for best consideration, please respond by July 20

POSITION SUMMARY:

Instructional Communications Systems (ICS) is a division within the University of Wisconsin – Extension tasked with the delivery of Distance Education Technology and Services.  This includes technology delivered through events within the Pyle Center, as well as web and mobile technology used virtually for webcasts and for web/video/audio conferences.  Its customers include the entire UW System, all state of Wisconsin agencies, and Wisconsin based non-profit entities.

This position is responsible for the accurate invoicing of ICS services.  This includes updating databases, running invoice data through customized systems that generate invoices, sending out the invoices electronically, responding to customer calls regarding invoice questions and account management issues.   This position reports to the Chief of Business Operations.  Key relationships include cashier’s department accountants, ICS operations staff, event managers and customer service representatives.

Click here to download the full position description and application instructions (pdf)

 

Customer Service, WisLine Services LTE

This part-time position works in the Instructional Communications Systems division of the University of Wisconsin-Extension based in Madison, WI. ICS provides technology and support for Distance Education Programs that take place both within The Pyle Center, 702 Langdon St.  Duties include:

WisLine Services:  Provide back-up to ensure Telephone Center hours are fully covered.  Assist with event reservation entry during peak work times.
Customer Service:  Provide excellent customer service to both internal and external customers.
Database Update:  Make corrections to marketing and other databases.

QUALIFICATIONS:

1. Applicants should have some post high school training or education.
2. Excellent written, telephone and interpersonal communication skills. Ideally, applicant enjoys working with and helping people.
3. Technical familiarity with database entry.
4. Good organizational skills and excellent attention to detail.
5. Willingness to try new things and problem solve to resolve snags that arise.
6. Experience working in teams and working independently within deadlines.

HOURS/PAY:

This is a Limited Term Employment, 20 hour/week position.
Pay: $14/hour

HOW TO APPLY:

Submit the following materials electronically to Laura Burns – laura.burns@ics.uwex.edu – by Friday, July 10th, 2015 or until position is filled:
a. Cover letter explaining why you are qualified for the position
b. Resume of educational and work history
c. Two reference’s contact information

Instructional Communications Systems is part of the University of Wisconsin – Extension and is located in The Pyle Center at 702 Langdon St. in Madison, WI.
Women, students of color, people with disabilities and veterans are encouraged to apply.

Prior to appointment to this position, a criminal records review will be conducted.  UWEX complies with the Wisconsin Fair Employment Act with regard to nondiscrimination on the basis of arrest and/or conviction record.


Business Development Associate

Working Title: Business Development Associate
Official Title: Associate Development Specialist
Unit: Instructional Communications Systems, UW-Extension
Appointment: Academic Staff 100% fixed term appointment
Location: The Pyle Center, 702 Langdon St, Madison WI 53706
Availability: Open until filled, for best consideration, please respond by May 15, 2015

POSITION SUMMARY:

Instructional Communications Systems (ICS) is a division of the University of Wisconsin-Extension tasked with the delivery of Distance Education Technology and Services. This includes technology delivered through events within The Pyle Center, as well as web and mobile technology used virtually for webcasts and for web/video/audio conferences. Its customers include the entire UW System, all state of Wisconsin agencies, and Wisconsin based non-profit entities.

The Business Development Associate is responsible for proactively following up on leads generated through marketing methods and using a variety of channels to find and solicit accounts. This individual is responsible for developing and advancing relationships with an ultimate goal of increased ICS-supported events, both at The Pyle Center and off-site. This individual will be expected to make in-person calls to state agencies, UW Departments, and present to at conferences and seminars when appropriate. Must work normal business hours M-F, 8:00 am to 5:00 pm and be available for occasional travel. Presentations and office visits mainly take place in Madison, however, travel outside of Madison will occasionally be required.

This position reports to the Customer Service Manager.

Click here to download the full position description and application instructions (pdf)