Job openings at ICS:
Sales Associate (Technology & Solutions)
Position: Sales Associate (Technology & Solutions)
Academic Title: Associate Development Specialist
Appointment: Academic Staff 100% fixed term appointment
Unit: Instructional Communications Systems, UW Extension
Availability: Open until filled, for best consideration, please respond by 10/30/15
Location: The Pyle Center, 702 Langdon St, Madison WI 53706
Instructional Communications Systems (ICS) is a division of the University of Wisconsin-Extension tasked with the delivery of Distance Education Technology and Services. This includes technology delivered through events within the Pyle Center, as well as web and mobile technology used virtually for webcasts and for web/video/audio conferences. Its customers include the entire UW System, all state of Wisconsin agencies, Wisconsin K-12 and Wisconsin based non-profit entities.
The Sales Associate is mainly responsible for selling ICS’s new Video Conferencing product. In addition, this individual is responsible for proactively following up on leads generated through marketing methods and also finding and soliciting accounts through various channels. The Sales Associate’s main responsibilities include: 1) developing and advancing relationships to increase ICS-supported events at The Pyle Center and off-site locations, 2) making in-person calls to state agencies, UW departments, nonprofit organizations and K-12 prospects, and 3) presenting at conferences and seminars when appropriate. Normal business hours are Monday-Friday, 8am-5pm. Occasional travel is necessary within and outside of Madison.
If you’re tired of the relentless pace and high pressure of a typical sales job and you’re driven to help people find solutions, this may be the job for you. You’ll spend time developing new and existing relationships, helping people become more comfortable with technology, and you’ll have the opportunity to make an impact on the daily lives of people who currently use or should be using our technology solutions. You might work with a University professor, an administrative assistant at a state agency, a high school math teacher and a nonprofit executive, all in one day. You’ll be ICS’s mission in action by providing technology and digital media solutions for teaching, learning and communication. At the end of the day, you’ll know you’ve made someone’s life better and your work truly does help advance the Wisconsin Idea!
Student IT Support Assistant
Unit: Instructional Communications Systems (ICS)
Reports to: ICS IT Services Manager
Overview: ICS is the provider of interactive distance education technology for the UW System, other government agencies, K-12 and nonprofit organizations. This position assists ICS IT staff in carrying out this mission. The successful student candidate will work with the ICS Information Technology team to provide support for computer and software solutions for staff and in our classrooms.
Job Duties: The applicant will be responsible for morning technical support via phone, email, and in person providing: Windows 7, hardware, software, and virtual environment troubleshooting, including support for desktop programs, printers, and other applications for our internal and external customers. Additional duties include assisting in the testing and installation of new departmental computing resources.
Hours: Two shifts: 7-8am-start time and 12-1pm start time working about 10-20 hours per week with potentially more in the summer and during breaks. Daily schedules can be flexible because we realize your education comes first. ICS core business hours are 7:30am to 5pm Monday to Friday. Filing morning shift will be ICS’ priority.
Qualifications: Enrolled in a two or four-year college. Exceptional communication skills – both verbal and written – an attention to detail, along with a strong self-driven work ethic are required. The ideal applicant enjoys learning new technical skills, working with customers of varying skill sets, performing a variety of tasks and being part of a team. This person wants to be considered as a professional who is willing to assume the responsibility and accountability that goes along with a professional position. The successful candidate must possess the ability to work productively and successfully with diverse, multicultural people and groups. Has demonstrated strong customer service skills in a previous position. Is reliable and punctual.
• Strong logical troubleshooting skills
• Strong verbal and written communication skills
• Operating systems knowledge includes: Windows (OS X and Linux is a plus).
• Software knowledge includes: Microsoft Office, Outlook, web technologies such as video/audio streaming and conferencing software a major plus.
• Knowledge of VMware, Citrix, and VNC is a plus.
• Web development and/or SQL skills is a plus.
Wage: $10-12/hour dependent on experience in the above requirements.
To apply: If you are interested in gaining real-world, hands-on skills in IT support with the newest technologies in use across campus, please submit a cover letter and resume to: Sam.Wiltzius@ics.uwex.edu
Technical Services Professional (LTE)
Overview: ICS is the provider of live distance education technology for the UW System, other government agencies, K-12, and nonprofit organizations. This position will assist ICS IT staff in carrying out this mission. The successful candidate will be a part of the ICS Information Technology Team and will be responsible for processes and procedures for various IT related tasks such as:
• Creating and deploying desktop images
• Responding to client requests (helpdesk)
• Upgrading hardware and software
This is a 50% position (over the course of a year).
Hours: AM Helpdesk Coverage (7:30-11:30am)
Activities/Responsibilities of the Position
55% End User Support via Helpdesk
1. Monitor, facilitates, and coordinates IT service requests
2. Resolve support issues promptly and to the satisfaction of clients and staff
3. Create workflows and business rules for helpdesk procedures
30% Desktop & Server Administration
1. Create workflows and business rules for desktop image creation
2. Create Images for deployment (OSX/Windows)
3. Test and update existing images
4. Patch applications as needed
5. Support Citrix desktop server environment
6. Support VMWare server environment
5% Upgrading hardware and software
1. Trouble shoot and replace defective hardware
2. Upgrade software to current versions
5% Documentation and Records Management
1. Develop and maintains problem tracking and resolutions
2. Develop and maintains knowledge management information
3. Maintain inventory records of IT hardware, software, and end users
4. Create and update documentation for common helpdesk questions
5. Create and update documentation for public use computers
6. Create and update documentation for Office365/Share Point
1. Explore new products/projects/processes for improving the work environment for ICS and ECC staff
To apply: If you are interested in gaining real-world, hands-on skills in IT support with the newest technologies in use across campus, please submit a cover letter and resume to: Sam.Wiltzius@ics.uwex.edu.