ICS is currently seeking applications for the following:

Customer Services Manager

Working Title: Customer Services Manager

Official Title: Administrative Program Manager II

Unit: Instructional Communications Systems, UW-Extension

Appointment: Academic Staff 100% fixed term appointment

Location: Madison, Wisconsin

Availability: Open until filled, for best consideration, please respond by April 10, 2015

POSITION SUMMARY:

Instructional Communications Systems (ICS) is a division of the University of Wisconsin – Extension tasked with the delivery of Distance Education Technology and Services.  This includes technology delivered through events within the Pyle Center, as well as web and mobile technology used virtually for webcasts and for web/video/audio conferences.  Its customers include the entire UW System, all state of Wisconsin agencies, and Wisconsin based non-profit entities.

This position is responsible for managing customer relationships including existing customer accounts to ensure best possible experiences using ICS’s distance education technology whether their event is based in The Pyle Center or off-site using our conferencing technology.  This position will manage a 4-person team charged with advising best fit for the technology that meets the customer’s needs and the correct data entry of the event into our reservation software systems. This includes 2 Account Managers, the Learning Designer, and the Development Specialist.

This position reports to the Director of Enterprise Advancement.  Key relationships include site coordinators of distance education events, client IT Managers, ICS technical operations staff, computer support staff, and instructional design staff.

Click here to download the full position description and application instructions (pdf)

 

Instructional Technologist

Working Title: Instructional Technologist
Official Title: Associate or Intermediate Media Specialist
Unit: Instructional Communications Systems, University of Wisconsin-Extension
Appointment: Academic Staff 100% fixed term appointment
Location: Madison, Wisconsin
Availability: Open until filled, best consideration date: February 5, 2015

POSITION SUMMARY

The Instructional Technologist works in collaboration with faculty, instructors, and presenters to plan, organize, advise, instruct, and consult with clients on the availability, production, and appropriate use of instructional technologies available at ICS. This individual ensures that each of the instructional events assigned to him/her is successfully implemented throughout the instructional life-cycle; including pre-event design and setup, event support, along with post-event production and follow-up. This position will be responsible for scheduling and guiding student and other part-time staff to accomplish these goals. The Instructional Technologist is responsible for the continued process refinement of events life-cycle at ICS. The ability to be flexible in scheduling is important. It is expected this position will primarily support afternoon and evening programs, along with some weekend programs. Reports to Manager of Technical Services and Operations.

Click here to download the full position description and application instructions (pdf)